Frequently Asked Questions
What is a Virtual Assistant, and how can they help my business?
A Virtual Assistant (VA) is a skilled professional who provides administrative, technical, and creative support remotely.
Do you offer specialised services in specific software or systems?
Yes, we have advanced skills in Word, Excel, PowerPoint, and Outlook, along with experience in many systems including Concur, Docusign, Canva and Xero.
Can you help with social media management and marketing?
While our focus is on IT and office support, we can assist with certain aspects of social media management, such as scheduling posts, drafting captions, and editing content.
How do you charge for your services?
Our services are available at competitive hourly rates, and we also offer flexible packages to suit different needs. Contact us for a personalised quote based on the specific tasks and hours required.
What is your range of fees?
Hourly rates range from a competitive $35 to a niched $80 for quality executive assistance and operational support. Tiered packages are available for recurring work. Flexible rates available for small to large projects.
Are there any minimum hourly requirements?
We work with you to provide the best level of support, and while we do have a minimum monthly commitment for retainer packages, we offer flexible arrangements, including ad-hoc services, based on your needs.
How do you ensure data security and confidentiality?
We take security very seriously. All client information is treated with the highest level of confidentiality, and we use secure systems to store and manage your data.
Will my data be shared with third parties?
No, we do not share any client information with third parties.
How do we communicate and collaborate with you?
We are flexible and can work through email, video calls, chat apps, or project management platforms. We tailor our communication style to fit your preferences.
What is the process for getting started?
It’s simple! Contact us for a free consultation to discuss your needs. We will assess how to best support you and develop a customised plan.
What are your hours of operation?
We operate Monday to Friday during standard business hours in Australian time zones, however we are flexible and can adjust our schedule to meet your needs.
What if I need a service that isn’t listed?
Please reach out! Our skills are broad, and we are always open to discussing new types of support.
Can I cancel or adjust my services if my needs change?
Yes, we offer flexible terms. If you need to adjust or cancel services, just let us know in advance, and we will accommodate changes according to our service agreement.
